Eudaiton Education

Students/Clients - Code of Conduct

Review date: 14/5/27

Approved by: Taleisha Hutton

Welcome to Eudaiton Education. By engaging our services, you agree to this Code of Conduct. Please read them carefully before your first session.

1. About

Eudaiton Education operates as an introduction agency. Our role is to identify and introduce suitably qualified tutors to clients (students and/or their parents or guardians). Once an introduction has been made and tuition has commenced, the contractual relationship for the provision of tuition exists directly between the client and the tutor.

Eudaiton Education is not a party to the tuition contract, does not employ the tutors we introduce, and does not supervise or control the content or delivery of lessons. Our tutors are self-employed professionals who set their own teaching methods and approaches.

That said, Eudaiton Education remains available throughout your tuition journey. If you have any concerns, questions, or disputes, we are here to assist and mediate wherever possible. We take the quality and safety of our introductions seriously.

2. Purpose

Eudaiton Education is committed to providing a safe, professional, respectful, and supportive online learning environment for all students, parents/carers, tutors and staff.

This Code of Conduct sets out the standards of behaviour expected from all students and clients (including parents/carers) engaging with or on behalf of Eudaiton Education. Students and clients are expected to maintain the highest standards of conduct and respect towards tutors and staff at all times.

Failure to comply with this Code may result in disciplinary action, suspension, termination of engagement and, where appropriate, referral to external agencies.

3. Scope

This policy applies to:

• Students using Eudaiton Education services

• Parents/Guardians of students

• Any person communicating with Eudaiton Education staff or tutors

The Code applies during:

• Online and in-person lessons

• Communications with tutors and staff

• Use of Eudaiton Education’s systems and platforms

• Any activity connected to Eudaiton Education

4. Core Principles

Tutors providing services through Eudaiton Education are required to comply with Eudaiton Education safeguarding, child protection, data protection and platform safety requirements where these apply to tuition arranged through Eudaiton Education.

All tutors must:

• Safeguard and promote the welfare of children and young people

• Act professionally and ethically

• Treat all individuals with dignity and respect

• Maintain appropriate boundaries

• Protect confidentiality and personal data

• Promote equality, diversity and inclusion

• Create a safe learning environment

5. Student Expectations

• Promote a Safe and Professional Learning Environment: Students should attend lessons from an appropriate, quiet space (ideally a communal area of the home rather than a bedroom), dressed appropriately for a learning environment.

• Maintain Professional Punctuality: Students are expected to log in and be ready to commence sessions at the time mutually agreed upon with the tutor. Late arrivals do not qualify for a discount or partial refund, and the full rate for the scheduled session will apply. If a student is more than 15 minutes late without prior notice, the session may be considered a "No-Show" (at the tutor's discretion). In these instances, the tutor will log off and the session will be billed at the full rate.

• Respect Professional Boundaries: All communication between clients, students, and tutors must take place strictly through the Eudaiton Education platform; sharing personal contact details, phone numbers, or social media handles is strictly prohibited.

• Treat Individuals with Dignity and Respect: Act courteously and ethically during all sessions, fostering an environment free from discrimination, harassment, or disruptive behavior.

• Protect Confidentiality and Digital Safety: Respect the privacy of the learning space by not recording, screenshotting, or distributing lesson materials or video feeds without explicit prior consent from both the tutor and the Agency.

• Support Academic Integrity: Students should engage actively and honestly with the tuition provided, ensuring that work submitted for feedback is their own.

• Have a "Offline" Notebook: A physical notebook or notepad and a working pen. Tutors may ask students to sketch out workings, brainstorm, or take notes by hand.

• Avoid Digital Distractions: All gaming apps, social media tabs, and mobile phones must be closed or put on silent before the lesson starts.

6. Hardware & Core Tech

We ask that Clients ensure students are prepared for every session with:

• A Reliable Device: A laptop, desktop computer, or tablet with a screen large enough to view shared slides and documents clearly. Note: Smart phones are not acceptable devices for regular lessons as screens are too small for interactive work.

• Working Web Camera & Microphone: Lessons are interactive. Students are expected to have their cameras turned on and microphones working throughout the session unless otherwise instructed by the tutor.

• Headphones/Headset: A functional headset or earphones with an integrated microphone. This is highly recommended to prevent audio echo and block out household background noise.

• Stable Internet Connection: A reliable broadband connection. Whenever possible, students should sit close to the Wi-Fi router or use an Ethernet cable.

7. Communication Rules for Clients and Students

To guarantee the safety, privacy, and protection of all participants, all communication between clients (parents/carers), students, and tutors must take place exclusively through approved Eudaiton Education channels.

Approved communication methods include:

• Official company email accounts

• Registered email accounts and messaging via TutorCruncher

• Approved online lesson platforms

• Designated platform messaging systems

To maintain safe boundaries, clients and students must not:

• Request or accept a tutor’s personal phone number or personal WhatsApp details.

• Connect with or message tutors via Snapchat, Instagram, TikTok, or any other social media platforms.

• Engage in private or unrecorded communication with tutors outside the official platform.

• Request contact with tutors for non-educational purposes.

8. Our Commitment to Your Safety (Safeguarding)

At Eudaiton Education, your safety, well-being, and peace of mind are our absolute priorities. Every tutor introduced through our agency undergoes rigorous background checks (including an Enhanced DBS check) and receives specialized safeguarding training.

To ensure a safe and supportive learning environment, we ask students and parents to understand our safety standards and know how to raise a concern.

What You Should Expect From Your Tutor:

• Professional Boundaries: Tutors will always keep conversations focused entirely on your education and will only communicate through our approved platform channels.

• Respectful Environment: Tutors will treat you with dignity, support your learning style, and create a positive, pressure-free space.

• Safe Spaces: Lessons should take place in a suitable, quiet environment (ideally a shared or communal room in the home, rather than a bedroom).

What Tutors Cannot Do:

• They cannot offer or promise total "secrecy" if a student tells them something that impacts their safety or well-being, as tutors have a legal duty to pass this on to our safety team to ensure the student gets the right support.

• They cannot connect with students on social media, share personal phone numbers, or meet students in person outside of arranged lessons.

How to Speak Up:

If a tutor ever makes you feel uncomfortable, breaches our communication rules, or if you ever have a concern about safety, please tell us immediately.

• Who to contact: You or your parent can contact our Designated Safeguarding Lead (DSL), Taleisha Hutton directly at admin@eudaitoneducation.co.uk 07831553354

• Our promise: Every report is taken completely seriously, handled with absolute discretion, and investigated immediately.