Eudaiton Education Terms and Conditions
These Terms and Conditions (T&C) govern the provision of online tutoring services between the Eudaiton Education (our company) and the Student/Parent/Guardian (Client). By booking a session, the Client agrees to be bound by these terms.
1. Booking and Payment Agreement
Booking requirement - Sessions must be booked and scheduled via the ‘Wise’ Educational platform a minimum of 48hours in advance of the desired session time.
Payment - Full payment for all tutoring services is required in advance to secure the booking. Payment is exclusively accepted via Stripe at the time of booking.
Punctuality (Client) - Fees will not be adjusted or prorated due to late arrival by the student(s) or early termination of a session initiated by the student(s). The session will conclude at the originally scheduled time.
Punctuality (Tutor) - Any lost time due to the late arrival of the Tutor will be compensated by extending the lesson by the amount of time lost, to be mutually agreed upon by both parties.
Scheduling Changes - Any mutually agreed changes to the session schedule must be communicated and confirmed by both the Tutor and the Client a minimum of 48 hours in advance.
2. Online learning Environment
All tutoring sessions are conducted remotely, and the Client is responsible for ensuring the technical and physical readiness of the student.
Platform - All tutoring sessions will take place remotely via Zoom using the ‘Wise’ Educational Platform.
Study Environment - It is the Client's responsibility to ensure the student participates in a quiet environment that is conducive to online learning (free from distractions, clear workspace).
Connectivity - The Client must ensure the Student has a stable and suitable internet connection to support live video sessions for the full duration.
Required Equipment - The Client must ensure the Student has all necessary equipment for the session, including but not limited to: a fully charged Laptop or Tablet, writing instruments (pen/pencil), writing paper, and a separate device (or function on the main device) capable of taking and sending clear pictures of written work to the Tutor during the session.
Session Interruption (Client Fault) - If the connection is lost due to the Client's technical fault and cannot be re-established during the session, the session will be deemed complete, and the full fee will still apply.
Session Interruption (Tutor Fault) - If the connection is lost due to the Tutor’s technical fault and cannot be re-established, the remaining session time will be rescheduled to a mutually suitable date and time at no extra charge.
Immediate Feedback - To facilitate real-time feedback on written work, the Client must ensure the Student can promptly take a picture of their work and send it to the Tutor during the session.
Video Presence - It is expected that student cameras are active throughout the live sessions to maximise engagement and effective teaching.
3. Cancellation and Refund Policy
Failure to attend - Failure to attend a scheduled session will incur the full session fee (1 session credit will be ‘consumed’).
Short-Notice Cancellation - Sessions cancelled with less than 48 hours’ notice will incur the full session fee (1 session credit will be ‘consumed’).
Long-Notice Cancellation - Sessions cancelled with more than 48 hours’ notice may have 0.5 of the session credit ‘consumed’ and the remaining 0.5 session credit rolled over for another session.
Defined No-Show - A session may be deemed cancelled if the student has not joined the session within the first 30 minutes of the scheduled start time. The full fee will apply.
Tutor Cancellation - Sessions cancelled by the Tutor will be rescheduled to a mutually suitable date/time. A full refund will be provided if a mutually suitable time cannot be found.
Note: All communications regarding booking, scheduling, and cancellations should be done through the designated ‘Wise’ app/platform and/or Stripe booking system where applicable
4. Governing Law and Jurisdiction
These Terms and Conditions and any non-contractual obligations arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&C.