Eudaiton Education

Code of Conduct

Review date: 14/6/27

Approved by: Taleisha Hutton

1. Purpose

Eudaiton Education is committed to providing a safe, professional, respectful, and supportive online learning environment for all students, parents/carers, tutors and staff.

This Code of Conduct sets out the standards of behaviour expected from all tutors working with or on behalf of Eudaiton Education. Tutors occupy a position of trust and are expected to maintain the highest standards of professional conduct and safeguarding at all times.

Failure to comply with this Code may result in disciplinary action, suspension, termination of engagement and, where appropriate, referral to external agencies.

2. Scope

This policy applies to:

• All employed tutors

• Self-employed tutors

• Contractors

• Volunteers

• Staff involved in delivering educational services

• Any person representing Eudaiton Education

The Code applies during:

• Online and in-person lessons

• Communications with students and families

• Lesson preparation and feedback

• Use of Eudaiton Education’s systems and platforms

• Any activity connected to Eudaiton Education

3. Core Principles

Tutors providing services through Eudaiton Education are required to comply with Eudaiton Education safeguarding, child protection, data protection and platform safety requirements where these apply to tuition arranged through Eudaiton Education.

All tutors must:

• Safeguard and promote the welfare of children and young people

• Act professionally and ethically

• Treat all individuals with dignity and respect

• Maintain appropriate boundaries

• Protect confidentiality and personal data

• Promote equality, diversity and inclusion

• Create a safe learning environment

4. Professional Conduct

Tutors are responsible for managing and delivering their tutoring services professionally and in accordance with arrangements agreed with students and families.

Tutors remain free to provide tutoring services to other clients or organisations, subject to confidentiality, safeguarding requirements and any agreed restrictions concerning direct circumvention of introductions.

Tutors must:

• Act honestly and with integrity

• Use respectful and appropriate language

• Behave professionally towards students, parents and colleagues

• Encourage and support students positively

• Treat students fairly and without discrimination

• Avoid conduct that could damage Eudaiton Education’s reputation

• Dress appropriately during online sessions

Tutors must not:

• Use offensive, discriminatory or inappropriate language

• Behave aggressively, intimidate or humiliate students

• Engage in conduct likely to bring Eudaiton Education into disrepute

5. Relationships and Professional Boundaries

Tutors, staff and volunteers must maintain appropriate professional boundaries at all times.

Tutors must not:

• Develop inappropriate emotional dependence

• Communicate secretly with students

• Exchange personal contact details

• Contact children through personal accounts, including personal email, social media or messaging applications

• Meet students outside authorised arrangements

• Develop inappropriate personal relationships with students

• Exchange personal gifts

• Share personal information unnecessarily

• Share personal social media accounts

• Request or accept students on social networking sites

• Communicate through personal messaging services unless authorised

Staff and volunteers must not engage in any sexual or romantic relationship with any child under the age of 18.

This prohibition also applies where a relationship begins immediately after a young person turns 18 where prior professional contact existed while they were under 18.

Such conduct may constitute a safeguarding concern and may be considered under the provisions of the Sexual Offences Act 2003.

Relationships with students must remain educational and professional.

6. Existing Relationships and Conflicts of Interest

If tutors, staff or volunteers have an existing personal relationship with:

• a student

• a student's family member

• a carer

• another service user

this relationship must be declared to management and safeguarding staff as soon as possible.

Eudaiton Education recognises that existing family or friendship relationships may continue; however, declaration ensures transparency and appropriate safeguarding oversight.

7. Communication Rules

All communication with students and parents/carers must take place through approved Eudaiton Education channels only.

Approved communication methods:

• Company email accounts

• Registered email accounts via TutorCruncher

• Approved lesson platforms

• Approved messaging systems

Tutors must not:

• Contact students using personal phone numbers

• Use personal WhatsApp accounts

• Use Snapchat, Instagram, TikTok or other social media messaging

• Communicate secretly with students

• Continue non-essential contact outside educational purposes

For students under 18, parents/carers may be copied into communications where appropriate.

8. Online Lesson Expectations

Tutors delivering online sessions must:

• Deliver sessions from an appropriate and professional environment

• Use a neutral and suitable background

• Ensure no inappropriate material is visible

• Ensure the session is conducted without the presence of any other individual in the room

• Minimise distractions and background noise

• Ensure internet and technology are functioning properly

• Use secure and approved platforms only

• Conduct lessons in a way that promotes safety and professionalism

Tutors should avoid:

• Conducting lessons in bedrooms where possible

• Using inappropriate virtual backgrounds

• Leaving sessions running unattended

9. Online Communication and Tutorials

All tutorials involving children must:

• be arranged through a responsible adult such as a parent, carer or teacher where appropriate

• provide the responsible adult with lesson details and joining access

• allow responsible adults to observe or join sessions if they wish

• never prevent a responsible adult from accessing a tutorial

The contents of tutorials should remain confidential except where:

• there is a safeguarding concern

• there is a lawful obligation to disclose information

• there is a genuine belief that a person may be at risk of harm

8. Safeguarding Responsibilities

All tutors have a responsibility to safeguard children and young people.

Tutors must:

• Ensure they have completed safeguarding training before working with students

• Maintain appropriate safeguarding knowledge 

• Read, understand and actively engage with all  safeguarding policies and procedures issued by Eudaiton Education.

• Cooperate fully with safeguarding investigations and procedures.

• Recognise signs of abuse, neglect, exploitation or self-harm

• Immediately raise safeguarding concerns with the Designated Safeguarding Lead (DSL).

• Record factual information accurately

• Maintain awareness of current safeguarding expectations and legal responsibilities.

• Seek advice from management or safeguarding staff whenever uncertain about appropriate conduct.

Tutors must never:

• Investigate concerns independently

• Promise confidentiality to a child

• Ignore safeguarding concerns

• Delay reporting

Any safeguarding concern must be reported immediately to the Designated Safeguarding Lead (DSL).

Staff and volunteers are encouraged to seek clarification where unsure. Seeking advice early is encouraged and preferred to uncertainty or delayed action.

9. Student Welfare and Disclosures

If a student discloses abuse, self-harm concerns, neglect, exploitation or any welfare issue:

Tutors should:

• Stay calm

• Listen carefully

• Reassure the student they have done the right thing

• Avoid leading questions

• Explain that information may need to be shared

• Record information accurately

• Report immediately to the DSL

10. Data Protection and Confidentiality

Tutors must:

• Comply with UK GDPR and Data Protection legislation

• Keep student information secure

• Access information only where necessary

• Use secure passwords

• Store information appropriately

Tutors must not:

• Save confidential information on unsecured devices

• Share personal information unnecessarily

• Disclose information without authority

• Use student data for personal purposes

11. Social Media

Tutors must maintain professional separation between personal and work-related online activity.

Tutors must not:

• Add students to personal social media accounts

• Follow students online

• Discuss students publicly

• Post content that could damage professional standing

12. Use of Technology

Tutors must:

• Use approved software and systems

• Protect login details

• Report cybersecurity concerns immediately

• Follow company IT guidance

Suspicious activity, data breaches or unauthorised access attempts must be reported promptly.

13. Concerns, Allegations and Reporting

Tutors must immediately report:

• Safeguarding concerns

• Inappropriate behaviour

• Boundary concerns

• Complaints

• Cybersecurity incidents

• Policy breaches

• Allegations against staff

14. Recruitment, Vetting and Suitability

All tutors engaged by Eudaiton Education are expected to:

• Complete an Enhanced DBS check in accordance with Eudaiton Education safeguarding requirements before working with children where required.

• Inform Eudaiton Education immediately if circumstances change that could affect their suitability to work with children.

• Provide accurate information regarding qualifications, references and experience.

Failure to disclose information relevant to safeguarding suitability may result in disciplinary action.

15. Equality, Respect and Professional Conduct

All service users must be treated equally and respectfully regardless of:

• Age

• Disability

• Sex

• Gender identity

• Race

• Ethnicity

• Religion or belief

• Sexual orientation

• Socioeconomic background

• Any other protected or personal characteristic

Tutors must create an inclusive environment and ensure all students are treated fairly, with dignity and respect.

14. Breaches of this Code

Failure to comply may result in:

• Informal guidance

• Additional training

• Suspension

• Termination

• Referral to external agencies where appropriate

Serious breaches involving safeguarding or misconduct may lead to immediate action.

Independent Tutor Status

Tutors engaged through Eudaiton Education provide services as independent self-employed professionals unless otherwise agreed in writing.

Nothing within this Code creates:

• an employment relationship

• worker status

• exclusivity

• guaranteed work

• an obligation for Eudaiton Education to provide assignments

• an obligation for tutors to accept assignments

Tutors remain responsible for:

• determining whether to accept tuition opportunities

• managing their own business affairs

• tax and National Insurance obligations

• maintaining their own equipment and working arrangements

• determining how educational services are delivered, subject to safeguarding requirements

Eudaiton Education's requirements relate solely to safeguarding, legal compliance, platform safety and protection of students.

This avoids mutuality of obligation concerns.